PRIVACY & COOKIES
Your personal information allows us to provide the services you have asked for, as well as enabling us to improve those services by understanding your interests and preferences.
- ABOUT US AND CONTACTING US:
Volunteer and EcoTravel (company registration number 6152627000, Healthia LLc.) is referred in this policy as “we”, “us” or “our” for short. The personal data we have are processed under the General Data Protection Regulation (“GDPR” for short). We are data controllers of your personal information and you can contact us at firstname.lastname@example.org for more information.
- HOW WE COLLECT YOUR PERSONAL DATA:
3.1. When you interact with us – browsing our website, we might collect information about you and that particular interaction. This could be:
3.2. Information you provide to us voluntarily and directly: sign up to a mailing list, fill in forms on the website, purchase services, contact us by telephone, email or otherwise or give us feedback.
3.3. Information about you and how you use the website and services using tracking tools like cookies and other similar technologies stored on your computer, mobile or other device. When you access the website, your numeric Internet address is automatically collected and is placed in our Internet access logs.
- PERSONAL INFORMATION WE COLLECT:
Generally, we may collect your personal data which means personal details from which you can be identified or are identifiable, for example:
4.1. Contact details such as your name, address, e-mail address and phone number which may be information you provide to us when you buy our services, such as booking to our programs, signing up to a mailing list, etc.
4.2. Payment and billing information you provide to us when you make a purchase of any of our services.
4.3. Information from your use of the website, we will collect information from our web servers’ logs, such as your IP address.
4.7. We may collect information about events you attend, mailing or priority lists you sign up to, and services we provide to you.
4.8. Other online or offline dealings – we may collect details of your interactions with us via social media or correspondence via email or telephone. If you follow one of our social media accounts (listed in clause 9.10 below) we may receive the following personal information about you: your account name, gender, general interests, location, age.
- HOW WE KEEP YOUR PERSONAL INFORMATION SECURE
Technical and organisational measures:
We have secure systems and processes in place to ensure the personal information you provide us is kept safe. We store personal information on our secure electronic systems. Any payment transactions will be encrypted. Credit card details are not stored locally.
Some of our partners (project leaders) we share data with are based outside the European Economic Area (“EEA”). This is in case when you book any of the projects with us. Whenever we transfer your personal data outside the EEA, we ensure the appropriate protection is in place, including strict security measures and contractual agreements.
- HOW LONG WE KEEP YOUR PERSONAL INFORMATION
We will retain your information for as long as necessary for the uses set out in this Policy, while there is a legitimate business reason for doing so. If you ask us to delete your information we can do so.
- LEGAL BASES FOR USING YOUR PERSONAL INFORMATION
All organisations need a legal reason to use your personal information. There are a number of legal grounds that enable data processing. It’s quite complicated but below are the most relevant grounds you should be aware of and the ones we generally rely on:
7.1 With your consent
There are some activities where we process personal information with your consent, for example, where we want to send you marketing messages by email, we would ask your permission first. You can always choose the unsubscribe link on the email or updating your account preferences.
7.2 To fulfil a contract
We also process your personal information in order to fulfil a contract we have with you. For example, when you book a project with us, we will process your information to administer that booking.
7.3 For a legitimate interest
Sometimes we may use your information to help achieve our business objectives in order to make informed decisions about our services, website and advertising, sending you feedback surveys, or providing social media and marketing content that is of interest to our followers on social media.
7.4 To comply with legal obligations
There may be situations where we need to use your information to comply with legal obligations.
- HOW WE MIGHT USE YOUR PERSONAL INFORMATION:
We may use information in the following ways:
8.1. To optimise your website viewing – ensuring that content from our websites is presented in the most effective manner for you and for your computer, mobile or other device.
8.2.To provide you with services or support – carrying out our obligations arising from any contracts entered into between you and us such as project booking, providing you with the services that you request from us and similar.
8.4.To improve our offering – monitoring and analysing the information we hold about you and our other customers in order to make informed decisions about our products, services and advertising.
8.5.To allow you to participate in interactive features of our services, when you choose to do so.
8.6.To notify you about changes to our services.
8.7. To analyse the use of our websites and make suggestions and recommendations to you and other users of our websites about products or services that may interest you or them.
8.8. To create targeted advertising across our social media channels (for example by analysing responses to posts and existing advertisements);
8.9. To find out more about our digital community (for example by analysing the age ranges of our followers); and / or
8.10. other purposes provided in this clause 9.
- DISCLOSING YOUR PERSONAL INFORMATION:
We may disclose your personal information if required to do so by law or in good-faith believing such action is necessary to comply with the law. We will not sell or otherwise share your personal information with third parties for their own marketing purposes without your consent except in the following instances:
9.1 Unless required by applicable law or if we are ordered to do so by a court or other similar body;
9.2 As we may think necessary to protect our legal rights, or that of a registered user or third party, or to prevent personal injury;
- ACCESS AND CONTROL
10.1 Withdrawing consent
You can change your mind about receiving direct marketing from us at any time. To do this simply change your preferences next time when receiving our email news.
10.2 Requesting copies of your personal information
You may request a copy of the personal information which we hold about you by getting in touch with us using the contact details above. This right may be restricted by law where disclosing information may result in the personal information of other individuals being disclosed and it would be unreasonable to do so.
10.3 Other rights
You may have the right to object, erase, or restrict our processing of your information; for example, where we process your personal information because this is in our legitimate interests, you may object to this.
You may also ask us to correct any inaccuracies in your personal information. Just get in touch using our contact details.
- HOW DO I CHANGE MY PERSONAL DETAILS?
We want to ensure that we provide you with the best possible service. Please therefore always keep us updated of any changes to your personal information, for example, if your email address changes. You can do this by changing your account details in the “update preferences” link in our emails, or by getting in touch using the contact details above.
- COMPLAINING TO THE REGULATOR
If you have any comments, concerns or complaints about our uses of your personal information we would ask that you contact us first, so that we can try and resolve any matter.
From time to time we may make changes to this Policy. This might be in relation to changes in the law, best practice, changes to the services we provide or collection and use of your personal information. We will always display clearly when the Policy was last updated and where appropriate, notify you of any relevant changes.